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This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Services and tells you about your privacy rights and how the law protects you.We use your Personal Data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
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1.1 Interpretation Words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
1.2 Definitions
For the purposes of this Privacy Policy:
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Account” means a unique account created for you to access our Services or parts of our Services, including client portals, ticketing systems, or remote support tools.
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Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
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Company” (referred to as “the Company,” “We,” “Us,” or “Our” in this Policy) refers to JBit Solutions, LLC, a managed IT services provider based in Cleveland, Ohio, serving small to medium-sized businesses throughout Northeast Ohio.
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Cookies” are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.“Country” refers to Ohio, United States.
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Device” means any device that can access the Services, such as a computer, server, workstation, laptop, mobile device, or network equipment.
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Managed Services Data” means technical data collected through our Remote Monitoring and Management (RMM) tools, including but not limited to system performance metrics, hardware and software inventories, security status, network configurations, and event logs.
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Personal Data” is any information that relates to an identified or identifiable individual.
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Services” refers to the managed IT services, technical support, consulting, and related services provided by the Company, as well as the Company’s Website.
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Service Provider” means any natural or legal person who processes data on behalf of the Company, including third-party software vendors, cloud service providers, and subcontractors.
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Usage Data” refers to data collected automatically, either generated by the use of the Services or from the Services infrastructure itself.
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Website” refers to the JBit Solutions website, accessible from https://www.jbitsolutionsllc.com
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You” means the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services.
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2.1 Personal Data
While providing our Services, we may collect the following personally identifiable information:
• First name and last name
• Email address• Phone number
• Business address, city, state, and ZIP code
• Job title and company name
• Billing and payment information
• Usage Data
2.2 Managed Services Data
When providing managed IT services, we collect technical data necessary to monitor, maintain, and support your IT infrastructure, including:
• Hardware and software inventory information
• System performance and health metrics
• Security event logs and alerts
• Network configuration data
• Backup status and logs
• User account information (usernames, notpasswords)
• Help desk tickets and support history
2.3 Data Usage
Usage Data is collected automatically when using our Website and may include:
• Your Device’s Internet Protocol (IP) address
• Browser type and version
• Pages visited on our Website
• Time and date of your visit
• Time spent on pages
• Unique device identifiers
• Other diagnostic data
2.4 Tracking Technologies and CookiesWe use Cookies and similar tracking technologies to track activity on our Website and store certain information. Technologies weuse include:
Essential Cookies: These Cookies are necessary to provide you with services available through the Website and to enable you touse some of its features. Without these Cookies, certain services cannot be provided.
Functionality Cookies: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference.
Analytics Cookies: These Cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Website.
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3.1 SMS Consent CommunicationPhone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
3.2 Types of SMS CommunicationsIf you have consented to receive text messages from JBit Solutions, you may receive messages related to:
• Service alerts and notifications
• Support ticket updates
• Appointment reminders
• Emergency IT notifications
• General communication about ongoing projects or services
3.3 Message Frequency
Message frequency may vary depending on the type of communication and your service needs.
3.4 Potential Fees
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
3.5 Opt-In MethodYou may opt-in to receive SMS messages from JBit Solutions in the following ways:
• By checking the SMS consent box on our contact or service forms
• Verbally, during a conversation with our team
• In writing, as part of a service agreement
3.6 Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
3.7 HelpIf you are experiencing any issues with SMS messaging, reply with the keyword “HELP” or contact us directly at
[email protected] or (330) 639-2593
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The Company may use your Personal Data and Managed Services Data for the following purposes:
To Provide and Maintain Our Services: Including monitoring your IT infrastructure, providing technical support, managing security, and performing maintenance.
To Manage Your Account: To manage your registration and provide access to client portals, ticketing systems, and other service features.
For Contract Performance: To fulfill our obligations under service agreements, including delivering managed IT services, support, and consulting.
To Contact You: By email, telephone, SMS, or other electronic communication regarding service updates, support tickets, security alerts, or other service-related matters.
To Provide Service Information: To inform you about news, updates, and general information about our services, unless you have opted not to receive such information.
To Manage Your Requests: To attend to and manage your support requests and inquiries.
For Business Analysis: To analyze service usage, identify trends, and improve our Services.
For Security Purposes: To detect, prevent, and respond to security threats, unauthorized access, or other malicious activities affecting your systems or ours.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
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We may share your information in the following situations:
With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting providers, software vendors, and subcontractors. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
With Affiliates: We may share your information with our affiliates, who are required to honor this Privacy Policy.
For Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
With Your Consent: We may disclose your information for any other purpose with your explicit consent.
Mobile Opt-In Data: SMS consent information and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
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We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
• For the duration of our service relationship with you
• As necessary to comply with legal obligations
• To resolve disputes and enforce our agreements
• As required for legitimate business purposes
Managed Services Data is typically retained for a period consistent with industry best practices and any applicable regulatory requirements. Upon termination of services, we will securely delete or return your data in accordance with our service agreement.
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We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
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8.1 Access and CorrectionYou have the right to access the Personal Data we hold about you and to request correction of any inaccurate information.
8.2 DeletionYou have the right to request deletion of your Personal Data, subject to certain exceptions (such as data we are required to retain for legal compliance).
8.3 Data PortabilityYou have the right to request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
8.4 Opt-OutYou may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those communications or by contacting us directly.
8.5 Exercising Your RightsTo exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
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Our Services are not directed to individuals under the age of 13, and we do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under 13, we will take steps to delete that information.
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Our Website and Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
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If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
• The right to know what Personal Data we collect, use, and disclose
• The right to request deletion of your Personal Data
• The right to opt out of the sale of your Personal Data (note: we do not sell Personal Data)
• The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
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We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
For significant changes, we will provide notice via email or a prominent notice on our Website prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
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If you have any questions about this Privacy Policy or our data practices, please contact us:
JBit Solutions, LLC
Cleveland, Ohio
Email:
[email protected]Phone: (330) 639-2593
Website: https://www.jbitsolutionsllc.com
Contact Page: https://www.jbitsolutionsllc.com/contact-us
Last Updated: January 17, 2026
