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Please read this End-User License Agreement (“Agreement”) carefully before accessing or using any IT services, software tools, remote monitoring and management (RMM) agents, or related technologies provided by JBit Solutions, LLC. By accessing our services or installing any software provided by JBit Solutions, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
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1. Interpretation and Definitions
1.1 Interpretation
Words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
1.2 Definitions
For the purposes of this Agreement:
“Agreement” means this End-User License Agreement that forms part of the contractual relationship between You and the Company regarding the use of the Services.
“Company” (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to JBit Solutions, LLC, a managed IT services provider based in Cleveland, Ohio, serving small to medium-sized businesses throughout Northeast Ohio.
“Confidential Information” means any non-public information disclosed by either party to the other, including but not limited to business data, network configurations, passwords, customer lists, financial information, and proprietary technical information.
“Device” means any computer, server, workstation, laptop, mobile device, network equipment, or other hardware that accesses or utilizes the Services.
“Managed Services” means the ongoing IT support, monitoring, maintenance, and management services provided by the Company under a service agreement, including but not limited to help desk support, network monitoring, patch management, security services, backup management, and IT consulting.
“RMM Agent” means Remote Monitoring and Management software installed on Your Devices to enable the Company to monitor, maintain, and support Your IT infrastructure.
“Services” means all IT services, software tools, RMM agents, remote access tools, and related technologies provided by the Company to You.
“Service Level Agreement” or “SLA” means the document outlining specific service commitments, response times, and performance standards agreed upon between the Company and You.
“Third-Party Services” means any services, software, or content provided by third parties that may be integrated with, recommended by, or utilized in connection with the Services.
“You” means the individual or business entity accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services.
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2. Acknowledgment and Acceptance
By signing a service agreement, allowing installation of RMM agents or other software, or otherwise utilizing our Services, You acknowledge and agree to be bound by the terms and conditions of this Agreement. If You do not agree to any part of this Agreement, You must not use the Services and should immediately notify the Company in writing.
This Agreement is a legal document between You and the Company governing Your use of the Services. The Services are licensed, not sold, to You by the Company for use strictly in accordance with this Agreement and any applicable Service Level Agreement.
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3. License Grant
3.1 Scope of License
Subject to the terms of this Agreement, the Company grants You a revocable, non-exclusive, non-transferable, limited license to use the Services, including any RMM agents, remote access tools, and related software, solely for Your internal business purposes and strictly in accordance with this Agreement.3.2 License Restrictions
You agree not to:
(a) Copy, modify, distribute, sell, or lease any part of the Services or software provided by the Company;
(b) Reverse engineer, decompile, or disassemble any software provided as part of the Services;
(c) Remove, alter, or obscure any proprietary notices on any software or materials provided;
(d) Use the Services for any unlawful purpose or in violation of any applicable laws or regulations;
(e) Attempt to gain unauthorized access to any systems, networks, or data not covered under Your service agreement.
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4. Remote Access and Monitoring
4.1 Authorization
You hereby authorize the Company to install and maintain RMM agents and remote access tools on Your Devices as necessary to provide the Services. This includes the ability to remotely access, monitor, diagnose, update, and maintain Your systems.
4.2 Data Collection
You acknowledge that the RMM agents and other tools may collect system performance data, hardware and software inventory information, security status, and other technical data necessary to provide the Services. This information will be used solely for the purpose of delivering and improving the Services and will be handled in accordance with our Privacy Policy.
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5. Third-Party Services and Software
The Services may incorporate or recommend third-party software, services, or content. You acknowledge that the Company is not responsible for third-party services, including their availability, accuracy, security, or compliance with applicable laws. You must comply with all applicable third-party terms and conditions when using such services. Third-party services are provided solely as a convenience, and You access and use them at Your own risk.
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6. Your Responsibilities
You agree to:
(a) Provide accurate and complete information necessary for the Company to perform the Services;
(b) Maintain adequate physical and environmental protections for Your Devices;
(c) Promptly notify the Company of any security incidents, system changes, or issues that may affect the Services;
(d) Ensure that Your employees and authorized users comply with this Agreement and any security policies provided by the Company;
(e) Maintain valid licenses for all software not provided by the Company;
(f) Make timely payment for all Services in accordance with the agreed-upon payment terms.
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7. Confidentiality
Both parties agree to maintain the confidentiality of any Confidential Information received from the other party. Neither party shall disclose Confidential Information to any third party without prior written consent, except as required by law or to perform obligations under this Agreement. This confidentiality obligation shall survive termination of this Agreement for a period of three (3) years.
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8. Data Security and Privacy
The Company will implement reasonable administrative, technical, and physical safeguards to protect Your data in accordance with industry standards. However, You acknowledge that no method of electronic transmission or storage is completely secure, and the Company cannot guarantee absolute security. You are responsible for maintaining Your own data backups unless backup services are explicitly included in Your service agreement.
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9. Term and Termination
This Agreement shall remain in effect for the duration specified in Your service agreement or until terminated by either party. The Company may suspend or terminate this Agreement immediately upon written notice if You fail to comply with any provision of this Agreement. Upon termination, You shall cease using the Services, and the Company shall remove any installed software and tools, subject to any transition period agreed upon by the parties. Termination shall not limit any rights or remedies available to either party.
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10. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your use of the Services; (b) Your violation of this Agreement or any applicable law; (c) Your violation of any rights of a third party; or (d) any data or content You provide to the Company.
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11. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
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12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY. THE COMPANY’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
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13. Severability and Waiver
13.1 Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
13.2 Waiver
The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
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14. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
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15. Changes to This Agreement
The Company reserves the right to modify this Agreement at any time. If changes are material, the Company will provide at least thirty (30) days’ written notice before the new terms take effect. Your continued use of the Services after such notice constitutes acceptance of the modified Agreement. If You do not agree to the modified terms, You must discontinue use of the Services and notify the Company in writing.
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16. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Agreement shall be resolved through good-faith negotiation between the parties. If the parties are unable to resolve the dispute through negotiation within thirty (30) days, either party may pursue mediation or binding arbitration in Cuyahoga County, Ohio, in accordance with the rules of the American Arbitration Association.
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17. Entire Agreement
This Agreement, together with any Service Level Agreement and other written agreements between the parties, constitutes the entire agreement between You and the Company regarding the Services and supersedes all prior and contemporaneous agreements, proposals, and communications, whether oral or written. In the event of any conflict between this Agreement and a Service Level Agreement, the Service Level Agreement shall prevail with respect to the specific services covered therein.
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18. Contact Information
If you have any questions about this Agreement, please contact us:
JBit Solutions, LLC
Cleveland, Ohio
Email: [email protected]
Phone: (330) 639-2593
Website: https://www.jbitsolutionsllc.com
Last updated: January 17th 2026